Privacy Policy

How Frostys Ice Blasting Solutions LTD Collects, Uses & Protects Your Personal Information

This Privacy Policy explains how Frostys Ice Blasting Solutions LTD collects, uses, stores and protects your personal information when you use our website, contact us, request a quotation, book a service, visit our premises, or use our dry ice blasting, walnut shell blasting, vehicle cleaning, parts cleaning, machinery cleaning or restoration services.

We are committed to protecting your privacy and handling your personal information responsibly, lawfully and transparently.

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1. Who We Are

Business Name: Frostys Ice Blasting Solutions LTD
Trading Name: Frostys Ice Blasting Solutions
Business Address: Unit 47, Riverside Industrial Estate, Creative park, Langley Park, Durham DH7 9TT
Email: frostysiceblasting@outlook.com
Telephone: 07835 436451

For the purposes of data protection law, Frostys Ice Blasting Solutions LTD is the data controller for the personal information we collect and use.

2. What Personal Information We Collect

We may collect and use the following types of personal information:

• Your name
• Email address
• Telephone number
• Postal address or billing address
• Vehicle details, including registration number, make, model, colour and mileage
• Details about parts, machinery, furniture or items you ask us to clean or blast
• Photographs or videos of vehicles, parts, machinery, furniture or other items
• Messages, emails, enquiry forms and booking information
• Quote, invoice and payment records
• Information about services we provide to you
• Website usage information, such as cookies, IP address and browser information
• Any other information you choose to provide to us

3. How We Collect Your Information

We may collect personal information when you:

• Use our website
• Submit an enquiry form
• Call, email or message us
• Contact us through social media
• Request a quotation
• Book a service
• Visit our premises
• Leave a vehicle, part, machine, furniture item or component with us
• Send us photographs or videos
• Make a payment
• Leave a review or testimonial

4. Why We Use Your Information

We use your personal information to:

• Respond to enquiries
• Prepare quotations and estimates
• Book appointments and manage workshop time
• Provide dry ice blasting, walnut shell blasting and related services
• Contact you about your booking, vehicle, parts, machinery, furniture or items
• Create invoices and process payments
• Keep records of services carried out
• Deal with complaints, queries or disputes
• Improve our website, services and customer experience
• Meet legal, tax, accounting and regulatory obligations
• Use before, during and after photographs for service records, quality control and, where appropriate, marketing

5. Our Lawful Bases for Using Your Information

Under UK data protection law, we must have a lawful reason for using your personal information. Depending on the situation, we may rely on one or more of the following lawful bases:

• Contract: to provide a quotation, booking or service you have requested.
• Legal obligation: to keep accounting, tax, invoice and business records.
• Legitimate interests: to run our business, respond to enquiries, manage bookings, improve services, protect our business and keep service records.
• Consent: where we ask for your permission, for example for certain marketing activities.

Where we rely on consent, you can withdraw your consent at any time by contacting us.

6. Vehicle, Item & Service Photographs

We may take photographs or videos of vehicles, parts, machinery, furniture or other items before, during and after work. These may be used for:

• Inspection records
• Quotations
• Work progress updates
• Quality control
• Evidence of condition before and after work
• Training and internal records
• Marketing, social media and website content where appropriate

We will take reasonable steps not to publish personal details such as full registration numbers, addresses or identifying customer information without permission.

If you do not want photographs or videos of your vehicle, item or project to be used for marketing, please tell us in writing before work begins.

7. Marketing

We may contact you with updates, offers or information about our services where you have agreed to receive marketing or where we are otherwise allowed to do so by law.

You can opt out of marketing at any time by contacting us or using any unsubscribe option provided.

We will not sell your personal information to third parties for marketing.

8. Cookies & Website Tracking

Our website may use cookies and similar technologies to help the website function, improve user experience, understand website traffic and support security.

Cookies are small files stored on your device when you visit a website. Some cookies are essential for the website to work properly. Others may be used for analytics, performance or marketing.

You can control or delete cookies through your browser settings. Some parts of the website may not work correctly if you disable certain cookies.

If our website uses analytics tools, advertising pixels, embedded videos, maps, forms or third-party plugins, those services may also collect information about your use of the website.

9. Who We Share Your Information With

We may share personal information with trusted third parties where necessary to run our business and provide our services. This may include:

• Payment providers
• Accountants and bookkeepers
• Website hosting providers
• Email and IT service providers
• Booking or customer management systems
• Courier, collection or delivery providers where applicable
• Professional advisers, insurers or legal advisers
• Government bodies, HMRC, regulators or law enforcement where required by law

We only share the information needed for the relevant purpose.

10. How Long We Keep Your Information

We only keep personal information for as long as necessary for the purpose it was collected.

As a general guide:

• Enquiry records may be kept for a reasonable period so we can follow up and manage customer service.
• Booking, quotation and service records may be kept for business, warranty, complaint and legal reasons.
• Invoice, accounting and payment records are usually kept for at least 6 years for tax and accounting purposes.
• Marketing preferences may be kept until you unsubscribe or ask us to remove them.
• Photographs and videos may be kept for service records, quality control and marketing unless you ask us not to use them for marketing.

We may keep information for longer where required by law, to resolve disputes, enforce agreements or protect our legal rights.

11. How We Protect Your Information

We take reasonable steps to protect personal information from loss, misuse, unauthorised access, disclosure, alteration or destruction.

This may include secure systems, password protection, restricted access, staff awareness and appropriate storage of business records.

No method of electronic storage or transmission is completely secure, but we work to keep your information as safe as reasonably possible.

12. International Transfers

Some of the services we use, such as website hosting, email systems, cloud storage, analytics tools or software providers, may process personal information outside the UK.

Where this happens, we aim to ensure appropriate safeguards are in place to protect your personal information in line with applicable data protection law.

13. Your Data Protection Rights

Depending on the circumstances, you may have the right to:

• Ask for a copy of the personal information we hold about you
• Ask us to correct inaccurate or incomplete information
• Ask us to delete your personal information
• Ask us to restrict how we use your information
• Object to certain uses of your information
• Ask for your information to be transferred to another organisation where applicable
• Withdraw consent where we rely on consent
• Complain to the Information Commissioner’s Office

The ICO says the right to object should be brought to people’s attention clearly and separately, and that people should be told they can withdraw consent where consent is used. :contentReference[oaicite:1]{index=1}

14. How To Exercise Your Rights

To exercise any of your rights, please contact us using the details below:

Business Address: Unit 47, Riverside Industrial Estate, Creative park, Langley Park, Durham DH7 9TT
Email: frostysiceblasting@outlook.com
Telephone: 07835 436451

We may need to confirm your identity before responding to a request.

15. Complaints

If you are unhappy with how we handle your personal information, please contact us first so we can try to resolve the issue.

You also have the right to complain to the UK Information Commissioner’s Office.

Information Commissioner’s Office
Website: ico.org.uk
Telephone: 0303 123 1113

16. Links To Other Websites

Our website may contain links to other websites, social media pages, maps, videos or third-party services.

We are not responsible for the privacy practices or content of other websites. You should read their privacy policies before providing personal information.

17. Children’s Privacy

Our services are not aimed at children. We do not knowingly collect personal information from children for marketing or service booking purposes.

18. Updates To This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, services, website, legal requirements or data protection practices.

The latest version will be published on our website.

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Contact Us

If you have any questions about this Privacy Policy or how we use your personal information, please contact us:

Frostys Ice Blasting Solutions LTD
Email: frostysiceblasting@outlook.com
Phone: 07835 436451
Address: Unit 47, Riverside Industrial Estate, Creative park, Langley Park, Durham DH7 9TT

Last updated: [02/06/2026]